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Royal & Sun Alliance

Royal & Sun Alliance has a proud heritage dating back almost 300 years. The Sun established in 1710 is the oldest insurance company still trading under its original name. The current Company structure was created in 1996 following the merger of two of the largest insurance companies in the UK, Royal Insurance and Sun Alliance.

Royal & Sun Alliance protects people against the risks they face in their daily lives, both personal and commercial. Their global network provides property, casualty, motor and household insurance to over 20 million people worldwide.

John has been a director since January 2003 and was appointed Group Chairman and Chairman of the Nomination Committee in March 2003. He is also the non executive Chairman of Kelda Group plc water utility, having previously been Executive Chairman and Chief Executive. John’s previous executive roles include Chairman of Booker plc, Managing Director of Hays plc and Managing Director of market research and information services.

They provide finical including press releases, results and reports, web casts, presentations and share price analysis.Royal & Sun Alliance aims to deliver a professional, fair and speedy claims service at all times.
Royal & Sun Alliance offers a wide range of insurance products and services, segmented into both personal and commercial lines. Customers can do business with them either directly by phone, online or in writing, or through brokers, agents or corporate partners. Their company is made up of a number of strong individual businesses. When you come in contact with any them what you see may differ but the behavior, values and beliefs are the same.

Their business principles are vital. Their greatest asset is their reputation and the trust that others have in them. If they lose this trust then they put at risk everything they’re working so hard to achieve. As well as their principles they also make commitments to specific relationship group’s employees, shareholders, regulators, business partners, customers, and the environment and community. Where appropriate these are underpinned by group policies and guidelines.
A satisfied and loyal customer base is core to their business. They are committed to, Delivering consistent and reliable levels of customer service, Acting with integrity, due care and diligence, Communicating openly, honestly and with sensitivity and understanding, Listening to their customers, Handling complaints fairly and promptly, Respecting their customers’ rights to privacy and confidentiality, Protecting their customers and their business from fraud.

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